Shipping policy
Shipping Policy
Bruijn ensures that every order is prepared, packed, and dispatched with the utmost care. As our products are edible and perishable in nature, we work with trusted express shipping partners to deliver orders as promptly and safely as possible.
UAE Delivery
Delivery Time
Next Day Delivery
Available across all Emirates.
Priority Delivery – Dubai Only
Delivery within 4 hours for orders placed between 10 AM and 4 PM, Monday to Saturday.
Order Processing
Orders placed after 4 PM on Saturday until 9 AM Monday will be processed and delivered on the same day or the next working day, depending on delivery capacity and location.
All other orders are processed promptly in line with the delivery timelines above.
Shipping Partners
All UAE orders are shipped through trusted express delivery partners.
International Shipping
Bruijn now offers international shipping to selected GCC destinations. International orders are shipped by air through trusted express courier partners.
Available international destinations may include:
- Bahrain
- Kuwait
- Oman
- Saudi Arabia
- Qatar
International Shipping Charges, Customs Duty and Taxes
All international prices shown at checkout are inclusive of:
- Shipping charges
- Applicable customs duty
- Applicable VAT / CDV, where relevant
- Customs clearance charges
- Bayan charges or courier clearance charges, where applicable
This means that the charges applicable for shipping, customs clearance, and destination processing are already included in the final price paid at checkout, unless otherwise stated.
Customs, Public Holidays and External Delays
Bruijn is not liable for any shipping delays caused by customs inspections, customs clearance procedures, government regulations, public holidays, courier delays, weather conditions, incorrect delivery information, or any other external factor beyond Bruijn’s control.
International delivery timelines are estimates and may vary depending on customs processing in the destination country.
Customers are advised to place orders well in advance, especially during peak seasons and festive periods such as Eid, Ramadan, Diwali, Christmas, and other public holidays.
Customer Responsibility
Customers are responsible for ensuring that all information provided at checkout is complete and accurate, including:
- Recipient name
- Mobile number
- Email address
- Full delivery address
- Building, villa, apartment, or office details
- Country and city
- Any delivery instructions required by the courier
Bruijn is not responsible for failed deliveries caused by incorrect or incomplete information, recipient unavailability, wrong address details, or failure to respond to courier calls or messages.
Delivery Attempts
Each order includes one delivery attempt. If the recipient is unavailable or the delivery fails due to incorrect information provided by the customer, any further delivery attempt will be subject to the courier’s policy and may require additional charges.
Shelf Life and Storage
Every product carries a minimum shelf life of one month from the date of dispatch, provided it is stored in a cool, dry place away from direct sunlight.
Once dispatched, Bruijn cannot be held responsible for product quality issues caused by delayed collection, failed delivery attempts, improper storage, exposure to heat, or delays outside our control.
Refunds
Due to the edible and perishable nature of our products, refunds will not be issued for failed delivery attempts, incorrect address details, recipient unavailability, customs delays, public holiday delays, courier delays, or any delay caused by external factors beyond Bruijn’s control.
Bruijn remains committed to packing every order with care and coordinating with trusted delivery partners to ensure your gifts arrive as beautifully and promptly as possible.