Terms of service

We take quality seriously and want you to enjoy every Bruijn creation. However, due to the perishable nature of our products, strict conditions apply:

Reporting Damages

Any damages must be reported at the time of delivery with a pictorial image as proof. Refunds or replacements will only be considered if this proof is provided.

No Proof, No Refunds

In the absence of photo evidence, Bruijn will not be liable for refunds.

No Returns

All items sold by Bruijn are non-returnable once delivered.

Replacements

If a damaged parcel is verified by Bruijn and the reporting procedure is followed, a replacement of the same product will be arranged. Substitutions or alternative products are not permitted.

Storage Conditions

Bruijn is not liable for refunds or replacements if products are stored improperly after delivery, including exposure to direct sunlight or temperatures above 24°C.

Transaction Failures

Orders where payment has not been successfully completed are not valid. Bruijn will only process confirmed transactions.